# **Refund and Returns Policy for CyberKitchen.online**
**Last Updated: [01-01-2025]**
At **CyberKitchen.online**, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.
## **1. Refund Eligibility**
– You may request a refund within **7 days** of receiving your order.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
– Proof of purchase (order number or receipt) is required for all refund requests.
## **2. Non-Refundable Items**
Certain items are exempt from refunds, including:
– Perishable goods (if applicable).
– Products marked as “final sale” or “non-refundable.”
– Items damaged due to misuse or mishandling by the customer.
## **3. How to Initiate a Return**
To request a refund or return, please follow these steps:
1. Contact our customer support team at **[admin@apnashop24.com]** within 7 days of receiving your order.
2. Provide your order number and reason for the return.
3. If your return is approved, we will provide instructions on how and where to send the item.
## **4. Refund Processing**
– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed to the original payment method within **5-10 business days**.
– Shipping costs (if applicable) are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
## **5. Exchanges**
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact us at **[admin@apnashop24.com]** with your order details.
## **6. Contact Us**
For any questions regarding our Refund and Returns Policy, please contact us at:
📧 **Email:** [admin@apnashop24.com
🌐 **Website:** [www.cyberkitchen.online](https://www.cyberkitchen.online)
Thank you for shopping with **CyberKitchen.online**!
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*Note: This policy is subject to change without prior notice. Please check this page periodically for updates.*
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